Guide:I cannot download PNG file

There are several possibilities for not downloading PNG. Please send an Email to our official mailbox, and we will help you troubleshoot and solve the problem as soon as possible.

Email address: mockitt@wondershare.com

Email subject: I cannot download PNG file

Email content:

1) The specific manifestation that PNG cannot be downloaded (for example, download stuck at 0%/download stuck at a certain percentage/download prompts that file is not saved)

2) Screenshot of the problem

3) Is it on client or browser?

4) Is it a specific project or all projects (if it is a specific project, please provide the sharing link of the project, if it is all the project, please provide Wondershare Mockitt account)