Guide:I cannot log in

There are two situations where the account cannot log in:

1. The account number is incorrect.

If the login prompt "This account does not exist", please send an Email to our official mailbox, provide account related information, and we will help you find it.

Email address: mockitt@wondershare.com

Email subject: This account does not exist

Email content:

1) Bind mobile phone number

2) Sharing link of the project that has been shared before

3) Project names of 2 to 3 projects (the project name should be relatively special and not easy to be repeated)

2. The password is incorrect.

If the login prompts "Invalid Email or Password", this is a wrong password, please click "Forgot Password" at the bottom of the login page to reset your password.